eckoWALLETRunOnFlux
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FAQ

Frequently Asked Questions about eckoWALLET - Installation, usage, security, troubleshooting, and more. Find quick answers to common questions.

Quick answers to the most common questions about eckoWALLET. For more detailed information, check the linked guides.

Table of Contents

Getting Started

How do I install eckoWALLET?

Visit https://eckowallet.com to download:

  • Browser Extension: Chrome, Edge, Brave, Opera (Chrome Web Store)

  • iOS: Apple App Store

  • Android: Google Play Store

📖 Detailed Guide: Installation & Setup

Is eckoWALLET free?

Yes! eckoWALLET is completely free to download and use. You only pay:

  • Blockchain transaction fees (gas) when sending transactions

  • Network fees are paid to Kadena validators, not to eckoWALLET

What platforms does eckoWALLET support?

Browser Extension:

  • Chrome, Edge, Brave, Opera

  • Works on Windows, macOS, Linux

Mobile App:

  • iOS 13.0 or later

  • Android 8.0 or later

Do I need to create an account with eckoWALLET?

No! eckoWALLET is non-custodial:

  • No registration required

  • No email or personal information needed

  • You create a wallet locally on your device

  • You control your keys and funds

Wallet Management

How do I create a new wallet?

Three main steps:

  1. Set Password: Create a strong, unique password for your wallet

  2. Save Recovery Phrase: Write down your 12-word recovery phrase

  3. Verify Recovery Phrase: Confirm you saved it correctly

📖 Detailed Guide: Creating Your First Wallet

Important: Your recovery phrase is the ONLY way to recover your wallet if you forget your password or lose your device.

How do I restore an existing wallet?

Three main steps:

  1. Enter Recovery Phrase: Input your 12-word recovery phrase

  2. Set New Password: Create a new password for this device

  3. Generate Accounts: Recreate your accounts (they appear in the same order)

📖 Detailed Guide: Restoring an Existing Wallet

Tip: When entering your recovery phrase, copy it to a text editor first to ensure proper spacing, then paste into eckoWALLET.

What is a recovery phrase (seed phrase)?

A recovery phrase is a 12-word sequence that:

  • Acts as the master key to your wallet

  • Generates all your private keys deterministically

  • Allows you to restore your wallet on any device

  • Must be kept secret and secure

Example format: word1 word2 word3 word4 word5 word6 word7 word8 word9 word10 word11 word12

I forgot my password. Can I reset it?

No, there is no password reset function. eckoWALLET is non-custodial, meaning we don't store your password.

Solution: Restore your wallet using your 12-word recovery phrase:

  1. Click "Restore Wallet"

  2. Enter your recovery phrase

  3. Set a new password

📖 Guide: Restoring an Existing Wallet

I lost my recovery phrase. Can I recover my wallet?

Unfortunately, no. Without your recovery phrase:

  • Your wallet cannot be recovered if you lose access

  • No one, including eckoWALLET team, can help recover it

  • Your funds will be permanently inaccessible

Prevention: Always write down your recovery phrase and store it securely.

📖 Learn More: Security Best Practices

Can I use the same wallet on multiple devices?

Yes! Use your recovery phrase to restore your wallet on any device:

  1. Install eckoWALLET on the new device

  2. Select "Restore Wallet"

  3. Enter your 12-word recovery phrase

  4. Your accounts will appear in the same order

Note: The password can be different on each device.

Can I change my recovery phrase?

No. Your recovery phrase is permanently tied to your wallet. To get a new recovery phrase:

  1. Create a completely new wallet

  2. Transfer your funds to the new wallet

  3. Securely dispose of the old recovery phrase

Accounts & Keys

What is the difference between a wallet and an account?

Wallet: The software (eckoWALLET) that manages your keys

  • One wallet can have multiple accounts

  • Protected by a password

  • Stored on your device

Account: Your on-chain identifier on Kadena blockchain

  • Has a unique account name (e.g., k:5a2afbc...)

  • Holds balances and transaction history

  • Can exist on multiple chains

📖 Learn More: Kadena Account Concepts

What is my account name vs my public key?

Account Name: Your unique identifier on the blockchain

  • Example: k:5a2afbc631fc209296f5b1b9bfd3956048e3bc40ca3cb62afac329c944be08f5f47

  • This is what others send funds to

  • Format: k:{publicKey} for most users

Public Key: Your cryptographic public key (the part after k:)

  • Example: 5a2afbc631fc209296f5b1b9bfd3956048e3bc40ca3cb62afac329c944be08f5f47

  • Used to verify signatures

  • Part of your account's keyset

Private Key: Your secret key that controls the account

  • Never share this!

  • Used to sign transactions

  • Encrypted in eckoWALLET

📖 Detailed Explanation: Kadena Account Concepts

How do I create a new account?

In eckoWALLET:

  1. Click the account dropdown (top of wallet)

  2. Click "Create Account" or "+"

  3. Choose account type:

    • Standard Account: Regular keypair account

    • Ledger Account: Hardware wallet account

    • SpireKey Account: WebAuthn account

  4. Name your account (optional, for display only)

  5. Your account is created!

📖 Detailed Guide: Managing Accounts

Can I have multiple accounts?

Yes! eckoWALLET supports unlimited accounts:

  • All derived from the same recovery phrase

  • Each has unique keys and account name

  • Manage them from the account dropdown

  • Each can have different balances per chain

What are account types (Standard, Ledger, SpireKey)?

Standard Account (Most Common):

  • Regular software wallet account

  • Keys stored encrypted in eckoWALLET

  • Full control from the wallet

Ledger Account:

  • Hardware wallet integration

  • Keys stored on Ledger device

  • Maximum security for large holdings

SpireKey Account:

  • WebAuthn-based authentication

  • Uses device biometrics or security keys

  • Modern authentication method

📖 Learn More: Managing Accounts

Can I import a private key from another wallet?

Not directly. eckoWALLET generates accounts from your recovery phrase.

To access funds from another wallet:

  1. Import that wallet's recovery phrase into eckoWALLET (if compatible)

  2. Or transfer funds from the other wallet to your eckoWALLET account

What are keys and predicates?

Keys: The public keys that control an account

  • Single-key account: One key controls everything

  • Multi-key account: Multiple keys control together

Predicate: Determines how many signatures are needed

  • keys-all: Requires ALL keys to sign

  • keys-any: Requires ANY ONE key to sign

  • keys-2: Requires at least 2 keys to sign

Example: A company treasury with 3 keys and keys-2 predicate requires 2 of 3 executives to approve transactions.

📖 Detailed Explanation: Kadena Account Concepts

Sending & Receiving

How do I send KDA?

  1. Open eckoWALLET

  2. Click "Send" on home screen

  3. Enter recipient's account name

  4. Select chain ID

  5. Enter amount

  6. Review gas fee

  7. Click "Send"

  8. Confirm transaction

📖 Detailed Guide: Sending KDA and Tokens

How do I receive KDA?

  1. Open eckoWALLET

  2. Click "Receive" on home screen

  3. Share your account name (the full k:... address)

  4. Specify which chain to send to

  5. Wait for transaction confirmation

📖 Detailed Guide: Receiving KDA and Tokens

Tip: You can show a QR code for easy scanning.

How do I transfer KDA from an exchange to eckoWALLET?

  1. Open eckoWALLET and copy your account name

  2. Go to your exchange (Coinbase, KuCoin, etc.)

  3. Navigate to KDA withdrawal

  4. Paste your eckoWALLET account name

  5. Select chain (usually Chain 1 for exchanges)

  6. Enter amount and withdraw

  7. Wait for confirmations (usually 2-5 minutes)

Important: Always verify the chain ID with the exchange!

📖 Detailed Guide: Receiving KDA and Tokens

What is a chain ID? Why do I need to specify it?

Kadena has 20 parallel chains (Chain 0 to Chain 19). Your account can exist on multiple chains with separate balances.

When receiving:

  • Tell the sender which chain to send to

  • Most exchanges use Chain 1

  • DeFi apps might use Chain 8 or Chain 13

When sending:

  • You send from a specific chain

  • Recipient receives on that same chain

  • Use cross-chain transfer to move between chains

📖 Learn More: Kadena Account Concepts - Multi-Chain

What are gas fees?

Gas fees are transaction fees paid to Kadena validators for processing your transaction.

Gas Price Levels in eckoWALLET:

  • Economy: 0.00000001 KDA (slowest, cheapest)

  • Normal: 0.000001 KDA (recommended)

  • Fast: 0.0001 KDA (fastest, most expensive)

Typical costs: Less than $0.01 USD per transaction (Kadena is very cheap!)

Why is my transaction pending?

Transactions can be pending for several reasons:

Common causes:

  • Low gas price (transaction waiting in queue)

  • Network congestion (rare on Kadena)

  • Incorrect chain ID

  • Insufficient balance for gas

Check status:

  • Click on transaction in history

  • View on Kadena block explorer

  • Wait 2-5 minutes for confirmation

📖 Troubleshooting: Transaction Issues

Can I cancel a pending transaction?

Unfortunately, no. Once a transaction is submitted to the blockchain, it cannot be cancelled. You must wait for it to either:

  • Complete successfully

  • Fail (if there's an error)

  • Expire (after TTL timeout, default 8 hours)

What is a cross-chain transfer?

A cross-chain transfer moves KDA from one Kadena chain to another.

Example: Transfer 10 KDA from Chain 1 to Chain 8

Process:

  1. Initiate transfer on source chain (Chain 1)

  2. Wait for confirmation

  3. Complete transfer on target chain (Chain 8)

  4. Funds now available on Chain 8

Use cases:

  • Move funds to chains where specific dApps operate

  • Consolidate balances

  • Access different liquidity pools

📖 Detailed Guide: Cross-Chain Transfers (when created)

Security

Is eckoWALLET safe?

Yes, when used properly. eckoWALLET is:

  • ✅ Non-custodial: You control your keys, not us

  • ✅ Open-source: Code is publicly auditable

  • ✅ Encrypted: Private keys encrypted with your password

  • ✅ No data collection: No personal information stored

Security depends on you:

  • Keep your recovery phrase secret and safe

  • Use a strong password

  • Beware of phishing sites

  • Never share private keys

📖 Essential Reading: Security Best Practices

What should I do with my recovery phrase?

✅ DO:

  • Write it down on paper with pen

  • Store in a secure physical location (safe, safety deposit box)

  • Consider metal backup for fire/water resistance

  • Keep multiple copies in different secure locations

  • Tell trusted family members where to find it (in case of emergency)

❌ NEVER:

  • Screenshot or photograph it

  • Store in cloud services (iCloud, Google Drive, Dropbox)

  • Email it to yourself

  • Save in password manager

  • Share with anyone (including eckoWALLET support)

  • Post online or in chat

📖 Comprehensive Guide: Security Best Practices - Recovery Phrase

How do I protect my wallet from hackers?

Essential security measures:

  1. Secure Your Recovery Phrase: Physical storage only

  2. Strong Password: 12+ characters, unique to eckoWALLET

  3. Beware of Phishing: Always verify you're on eckowallet.com

  4. Keep Software Updated: Update eckoWALLET and your OS regularly

  5. Use Hardware Wallet: For large holdings (Ledger support)

  6. Lock Your Wallet: Enable auto-lock after inactivity

📖 Complete Security Guide: Security Best Practices

What is a hardware wallet and should I use one?

A hardware wallet (like Ledger) is a physical device that stores your private keys offline.

Benefits:

  • Maximum security (keys never touch internet-connected device)

  • Protection from malware and keyloggers

  • Physical confirmation required for transactions

When to use:

  • Storing large amounts of KDA (life-changing money)

  • Long-term holding (cold storage)

  • Maximum security requirements

eckoWALLET supports: Ledger hardware wallets

📖 Learn More: Hardware Wallets Guide (when created)

Someone is asking for my recovery phrase. What should I do?

🚨 THIS IS A SCAM! 🚨

NO ONE should ever ask for your recovery phrase, including:

  • ❌ eckoWALLET support team

  • ❌ Kadena team

  • ❌ dApp developers

  • ❌ Exchange support

  • ❌ Anyone on Discord, Telegram, Twitter

If someone asks:

  1. DO NOT share it

  2. Block and report them immediately

  3. End the conversation

Remember: Anyone with your recovery phrase can steal ALL your funds.

📖 Learn More: Security Best Practices - Phishing Protection

I think my wallet is compromised. What should I do?

Act immediately:

  1. Stop using the wallet - Don't make any more transactions

  2. Create a NEW wallet with a new recovery phrase

  3. Transfer funds to the new wallet (if you still have access)

  4. Change passwords on any accounts where you used the same password

  5. Scan for malware on your computer

  6. Never use the old recovery phrase again

If funds are already stolen: Unfortunately, blockchain transactions are irreversible. Report to exchanges and block explorers to track stolen funds.

📖 Prevention Guide: Security Best Practices

Kadena Concepts

What is Kadena?

Kadena is a proof-of-work blockchain with unique features:

  • 20 parallel chains (0-19) for high throughput

  • Pact smart contract language (human-readable)

  • Energy efficient proof-of-work

  • Low gas fees (fractions of a cent)

  • Scalable architecture

eckoWALLET is the leading wallet for Kadena ecosystem.

Why does Kadena have multiple chains?

Kadena's multi-chain architecture provides:

  • Higher throughput: More transactions per second

  • Lower fees: Less congestion per chain

  • Parallel processing: Transactions don't wait for each other

  • Scalability: Can add more chains as needed

Your account can exist on multiple chains with separate balances on each.

📖 Learn More: Kadena Account Concepts - Multi-Chain

What is the difference between Mainnet and Testnet?

Mainnet (Production):

  • Real KDA with real value

  • Permanent blockchain

  • Use for actual transactions

  • Most dApps operate here

Testnet (Testing):

  • Test KDA with no value

  • Can be reset

  • For developers testing applications

  • Free test KDA from faucets

Important: Funds on Testnet are worthless. Funds on Mainnet have real value.

Can I send from Mainnet to Testnet or vice versa?

No! Mainnet and Testnet are completely separate blockchains. You cannot transfer between them.

Always verify:

  • Which network your wallet is on

  • Which network the dApp is using

  • Which network you're sending to

Sending to wrong network = funds lost!

Tokens & NFTs

Which tokens does eckoWALLET support?

eckoWALLET supports:

  • KDA (native Kadena token) - automatic

  • All KDA-based tokens - may need to add manually

  • NFTs with Marmalade standard

Supported token standards:

  • coin contract (KDA)

  • fungible-v2 standard tokens

  • poly-fungible tokens

  • Marmalade NFTs

How do I add a custom token?

  1. Click "Manage Tokens" or "+" in token list

  2. Enter token contract information:

    • Module name (e.g., free.my-token)

    • Namespace (if any)

  3. Click "Add Token"

  4. Token will appear in your list

Note: Only add tokens you trust! Verify contract addresses.

How do I view my NFTs?

  1. Open eckoWALLET

  2. Navigate to "NFTs" section (in main menu)

  3. Your NFTs will display with images and metadata

  4. Click on an NFT to see details

Supported: Marmalade standard NFTs

Why don't I see my token balance?

Common reasons:

  1. Token not added: Add the token manually

  2. Wrong chain: Check if your balance is on a different chain

  3. Account doesn't exist on this chain: Receive tokens first to create account

  4. Token contract issue: Verify contract address is correct

📖 Troubleshooting: Balance Not Showing

dApp Connections

How do I connect eckoWALLET to a dApp?

Browser Extension:

  1. Visit the dApp website

  2. Click their "Connect Wallet" button

  3. Select "eckoWALLET"

  4. Review connection request in popup

  5. Click "Approve"

  6. You're connected!

Mobile via WalletConnect:

  1. Use WalletConnect on desktop dApp

  2. Scan QR code with mobile app

  3. Approve connection

  4. Sign transactions on mobile

📖 Detailed Guides:

What is WalletConnect?

WalletConnect is a protocol that connects your mobile wallet to desktop dApps:

  • Keep your keys secure on mobile

  • Use desktop dApps conveniently

  • Approve transactions on mobile device

  • Works with any WalletConnect-enabled dApp

📖 Complete Guide: Using WalletConnect

How do I disconnect from a dApp?

From eckoWALLET:

  1. Go to "Connections" or "Connected dApps"

  2. Find the dApp in your list

  3. Click on it

  4. Select "Disconnect"

  5. Confirm disconnection

From dApp:

  • Most dApps have a "Disconnect Wallet" button

Best practice: Disconnect from dApps when you're done using them.

Is it safe to connect to dApps?

Generally yes, but be cautious:

✅ Safe practices:

  • Only connect to trusted, verified dApps

  • Review what permissions dApp requests

  • Check the website URL carefully (beware of phishing)

  • Disconnect when done

⚠️ Risks:

  • Malicious dApps can request harmful transactions

  • Always review transaction details before approving

  • Never sign transactions you don't understand

Remember: Connecting doesn't give access to funds. Every transaction requires your explicit approval.

📖 Security Guide: Security Best Practices - dApp Safety

What transactions can dApps request?

dApps can request:

  • Account information (read-only)

  • Transaction signatures

  • Specific capabilities (coin.TRANSFER, etc.)

dApps CANNOT:

  • Access your private keys

  • Sign transactions without your approval

  • Transfer funds automatically

  • Change your wallet settings

You must approve every transaction individually.

Hardware Wallets

Does eckoWALLET support Ledger?

Yes! eckoWALLET has full Ledger hardware wallet integration:

  • Store keys on Ledger device

  • Sign transactions securely

  • Maximum security for large holdings

Supported devices:

  • Ledger Nano S

  • Ledger Nano S Plus

  • Ledger Nano X

📖 Setup Guide: Hardware Wallets (when created)

How do I set up Ledger with eckoWALLET?

Quick steps:

  1. Install Kadena app on Ledger device

  2. In eckoWALLET, click "Add Account"

  3. Select "Ledger Account"

  4. Connect Ledger via USB

  5. Unlock Ledger and open Kadena app

  6. Follow prompts in eckoWALLET

  7. Your Ledger account is created!

Every transaction will require physical confirmation on your Ledger device.

Does eckoWALLET support Trezor?

Not currently. eckoWALLET currently only supports Ledger hardware wallets.

WalletConnect

What is WalletConnect used for in eckoWALLET?

WalletConnect allows you to:

  • Connect mobile eckoWALLET to desktop dApps

  • Keep keys secure on mobile device

  • Browse dApps on desktop

  • Approve transactions on mobile

Use case: Best of both worlds - desktop convenience with mobile security.

📖 Complete Guide: Using WalletConnect

How do I connect mobile eckoWALLET to a desktop dApp?

Two methods available:

Method 1: QR Code (Recommended):

  1. On desktop dApp, click "WalletConnect"

  2. QR code appears

  3. Open eckoWALLET mobile, go to "Connections"

  4. Tap QR scanner

  5. Scan the QR code

  6. Approve connection on mobile

Method 2: Connection Code:

  1. On desktop dApp, click "WalletConnect"

  2. Copy connection code

  3. Open eckoWALLET mobile, go to "Connections"

  4. Paste connection code

  5. Approve connection

📖 Detailed Steps: Using WalletConnect

Why won't my WalletConnect QR code scan?

Common solutions:

  1. Camera permission: Grant eckoWALLET camera access

  2. Lighting: Ensure good lighting

  3. Distance: Not too close, not too far from screen

  4. QR code expired: Refresh the dApp page

  5. Dirty lens: Clean your camera lens

  6. Alternative: Use Connection Code method instead

📖 Troubleshooting: WalletConnect Issues

Can I use WalletConnect with the browser extension?

No. WalletConnect is specifically for connecting mobile wallets to desktop dApps. The browser extension connects directly to dApps.

Troubleshooting

eckoWALLET extension won't install

Solutions:

  1. Clear browser cache and try again

  2. Restart browser completely

  3. Check browser version: Must be up to date

  4. Try different browser: Chrome, Edge, Brave, Opera

  5. Disable conflicting extensions: Other wallet extensions can interfere

  6. Download directly from Chrome Web Store

📖 Full Troubleshooting: Installation Issues

I can't see my balance

Check these:

  1. Correct network: Are you on Mainnet or Testnet?

  2. Correct chain: Your balance might be on a different chain

  3. Account exists: First transaction creates account on a chain

  4. Refresh: Close and reopen eckoWALLET

  5. Network connection: Check internet connection

  6. Block explorer: Verify balance at https://explorer.chainweb.com

📖 Full Troubleshooting: Balance Issues

My transaction failed. What happened?

Common reasons:

  1. Insufficient balance: Not enough KDA to cover amount + gas

  2. Wrong chain: Recipient account doesn't exist on that chain

  3. Incorrect account name: Typo in recipient address

  4. Gas price too low: Transaction rejected by network

  5. Account doesn't exist: Recipient not created on this chain yet

  6. Smart contract error: DeFi transaction failed due to contract logic

Check transaction details: View on Kadena block explorer for specific error message.

📖 Full Troubleshooting: Transaction Issues

eckoWALLET won't connect to a dApp

Solutions:

  1. Refresh the page: Both dApp and wallet

  2. Unlock wallet: Ensure eckoWALLET is unlocked

  3. Correct network: dApp and wallet must be on same network

  4. Clear site permissions: In eckoWALLET settings, disconnect and reconnect

  5. Disable other wallets: Other wallet extensions can interfere

  6. Check dApp status: The dApp itself might be down

  7. Update eckoWALLET: Ensure you have the latest version

📖 Full Troubleshooting: dApp Connection Issues

The eckoWALLET mobile app keeps crashing

Solutions:

  1. Update app: Check App Store/Play Store for updates

  2. Restart app: Force close and reopen

  3. Restart device: Turn phone off and on

  4. Clear cache: In phone settings > Apps > eckoWALLET > Clear cache

  5. Reinstall app: Delete and reinstall (you'll need recovery phrase!)

  6. Check storage: Ensure enough free space on device

  7. OS version: Update iOS/Android to latest version

Before reinstalling: Make sure you have your recovery phrase!

How do I export my transaction history?

Currently, transaction history export is not built into eckoWALLET.

Alternatives:

  1. View on block explorer: https://explorer.chainweb.com

  2. Manual recording: Take screenshots or notes

  3. Third-party tools: Use Kadena blockchain analytics tools

Future feature: Transaction export may be added in future updates.

Technical Questions

What programming language is eckoWALLET built with?

Browser Extension:

  • JavaScript/TypeScript

  • React

  • Manifest V3 Chrome extension

Mobile App:

  • React Native (cross-platform for iOS and Android)

Is eckoWALLET open source?

Yes! eckoWALLET is powered by RunOnFlux and the code is available for review.

Benefits of open source:

  • Community can audit code for security

  • Transparency in how wallet works

  • Community contributions welcome

What is the API for developers?

eckoWALLET provides window.kadena API for dApp developers:

📖 Complete API Documentation: API Reference

How do I integrate eckoWALLET into my dApp?

Quick integration steps:

  1. Detect eckoWALLET: Check for window.kadena

  2. Connect: Request connection with kda_connect

  3. Sign transactions: Use kda_requestSign or kda_requestQuickSign

  4. Submit to blockchain: Send signed transaction to Kadena API

📖 Complete Integration Guide: dApp Integration Guide

What is QuickSign (KIP-0015)?

QuickSign is a Kadena standard for batch transaction signing:

  • Sign multiple transactions at once

  • Improved user experience for complex DeFi operations

  • Better performance for multi-step transactions

Use cases:

  • DEX swaps with multiple steps

  • Staking operations

  • Complex DeFi interactions

  • Batch payments

📖 Implementation Guide: QuickSign (KIP-0015)

Does eckoWALLET have a testnet?

Yes! eckoWALLET supports both Mainnet and Testnet.

Switch networks:

  1. Open eckoWALLET settings

  2. Find "Network" section

  3. Select "Testnet"

  4. Get free test KDA from faucet

Testnet use:

  • Testing dApps before mainnet launch

  • Learning without risking real funds

  • Development and debugging

What blockchains does eckoWALLET support?

Currently, eckoWALLET only supports Kadena blockchain (all 20 chains).

No support for:

  • Ethereum

  • Bitcoin

  • Other blockchains

eckoWALLET is specialized for Kadena ecosystem.

Getting Help

Where can I get support?

Official Support Channels:

📱 Discord: https://discord.com/invite/runonflux

  • Active community

  • Quick responses

  • Technical help

🐦 Twitter/X: @eckoWALLET

  • Updates and announcements

  • Community engagement

📖 Documentation: You're here!

  • Comprehensive guides

  • Searchable content

🌐 Website: https://eckowallet.com

  • Official information

  • Download links

How do I report a bug?

To report bugs:

  1. Join our Discord: https://discord.com/invite/runonflux

  2. Go to support channel

  3. Provide details:

    • What you were trying to do

    • What happened instead

    • Screenshots if possible

    • Your device/browser version

    • eckoWALLET version

Never share: Private keys, recovery phrases, passwords

How do I request a new feature?

Feature requests:

  1. Join Discord community

  2. Share your idea in feature requests channel

  3. Community will discuss and vote

Popular feature requests are prioritized by the development team.

Is there a bug bounty program?

Check the official eckoWALLET Discord or website for information about security bug bounties.

For critical security vulnerabilities:

  • Report privately to the team

  • Do not disclose publicly until fixed

  • Responsible disclosure is appreciated

Who develops eckoWALLET?

eckoWALLET is powered by RunOnFlux, a leading decentralized infrastructure project.

About RunOnFlux:

  • Decentralized cloud infrastructure

  • Web3 ecosystem development

  • Strong commitment to Kadena ecosystem

Additional Resources

Useful Links

eckoWALLET:

Kadena:

Developer Resources:

Recommended Reading

For Users:

  1. Installation & Setup

  2. Creating Your First Wallet

  3. Security Best Practices ⭐ Essential

  4. Sending & Receiving KDA

  5. Kadena Account Concepts

For Developers:

  1. dApp Integration Guide

  2. API Reference

  3. QuickSign Implementation

For Troubleshooting:

  1. Troubleshooting Guide

  2. This FAQ

  3. Discord community

Still Have Questions?

If your question isn't answered here:

  1. Search this documentation - Use the search function

  2. Check the troubleshooting guide: Troubleshooting

  3. Join Discord: https://discord.com/invite/runonflux

  4. Follow on Twitter: @eckoWALLET for updates

Remember:

  • ✅ eckoWALLET support will NEVER ask for your recovery phrase or private keys

  • ✅ All support is provided through official channels only

  • ❌ Beware of impersonators on social media

Welcome to the Kadena ecosystem! 🚀

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